United Continental, the parent company of United Airlines, already has said it plans to incorporate customer satisfaction levels in its criteria for handing out bonuses to executives instead of basing compensation solely on profits and operational achievements. United Airlines suffers more bad publicity after a passenger is dragged from an overbooked plane A passenger was dragged out of a United Airlines plane due to the airline overbooking the flight, creating yet another PR nightmare for United Airlines. A passenger was dragged out of a United Airlines plane due to the airline overbooking the flight, creating yet another PR nightmare for United Airlines. “It could never happen at Delta,” he said of the Dao incident. Only 3% picked United as their favorite in this year’s survey, conducted after the Dao incident.

Source: Los Angeles Times April 27, 2017 05:05 UTC