Northern Rail has been voted the worst train company in the country. Only 72 per cent of passengers were satisfied with the operator’s performance over the autumn, according to a survey by the Transport Focus watchdog. In the customer survey, TransPennine Express, the other major rail operator in the North, was the joint fourth worst, with only 79 per cent of passengers satisfied. West Midlands Trains was the second-worst operator, with 73 per cent of passengers satisfied, while South Western Railway was third-worst with 74 per cent. But the survey found that overall satisfaction is at 82 per cent, up from 79 per cent last year.

Source: Daily Mail January 29, 2020 00:32 UTC