The Andhra Pradesh police have been successful in resolving the grievances of the public through a series of Spandana programmes across the State every week, Director General of Police Gautam Sawang has said. Vijaykumar wanted the staff concerned to make a thorough probe at the grassroots level into every grievance with a view to ascertaining the genuine nature of the complaints and resolving them. State Panchayat Raj Commissioner Girija Shankar stressed on inter-department coordination and preparation of a check-list while dealing with each complaint. Revenue officials should hold weekly review of the complaints every Saturday to resolve land and revenue-related issues. Prakasam Collector P. Bhaskar wanted the staff to apply their ‘head, heart and hand’ for quick resolution of grievances.

Source: The Hindu November 16, 2019 17:37 UTC