In today’s digital risk landscape, communication channels have evolved from operational utilities into strategic risk surfaces. Enterprises across sectors manage vast volumes of customer and partner interactions across SMS, email, messaging apps and voice platforms. Yet while organizations invest heavily in securing payments, identity and backend systems, the communication layer remains significantly under-governed, exposing them to sophisticated fraud, compliance gaps and reputation risk.  According to industry analysis, phishing-origin breaches now cost organizations an average of nearly $4.9 million per incident, highlighting both scope and financial impact. All about ETCIO industry right on your smartphone!

Source: Economic Times January 28, 2026 19:30 UTC