Beyond the funding itself, the development points to a broader reassessment underway in the insurance brokerage industry around how core servicing operations are built and scaled. While effective in reducing labour costs, these models have also introduced operational friction—multiple handoffs, fragmented accountability and extended turnaround times. As compliance requirements grow more complex and clients expect faster, more transparent service, the limitations of these structures are becoming increasingly visible. All about ETCIO industry right on your smartphone! Download the ETCIO App and get the Realtime updates and Save your favourite articles.

Source: Economic Times January 28, 2026 19:30 UTC